Privacy Policy

1. Introduction

LaunchMentor ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services (collectively, the "Service"). By using LaunchMentor, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following types of information:

2.1 Information You Provide

• Account Information: Email address and name when you create an account
• Communications: Information you provide when contacting support
• Preferences: Your saved opportunities and settings

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, clicks, and interaction patterns
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, and referring URLs

3. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Contract: Processing necessary to provide the Service you requested
• Consent: Where you have given explicit consent (e.g., marketing emails)
• Legitimate Interests: To improve our Service, prevent fraud, and ensure security
• Legal Obligation: Where required by applicable law

4. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send service-related notifications and updates
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraud
• Send marketing communications (with your consent)

5. Third-Party Services

We use the following third-party services to operate LaunchMentor:

Each third-party service has its own privacy policy governing their use of your data. We encourage you to review their policies.

6. Payment Processing

Payments are processed securely by our merchant of record, Paddle. We do not store or process credit card information directly. All payment data is handled by Paddle in accordance with their privacy policy and PCI-DSS compliance standards. Paddle may collect additional information as required for payment processing and fraud prevention.

7. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for authentication, session management, and security. Cannot be disabled.
• Functional Cookies: Remember your preferences and settings to enhance your experience.
• Analytics Cookies: Help us understand how visitors interact with our Service to improve it.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

8. Data Retention

We retain your personal data only as long as necessary:

• Account Data: Retained while your account is active, deleted within 30 days of account deletion request
• Usage Analytics: Aggregated and anonymized after 24 months
• Payment Records: Retained for 7 years as required for tax and legal compliance
• Support Communications: Retained for 2 years after resolution

9. Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in these circumstances:

• Service Providers: With third parties who assist in operating our Service (see Section 5)
• Legal Requirements: When required by law, court order, or governmental authority
• Safety: To protect the rights, safety, or property of LaunchMentor or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified)

10. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence, including the United States, where our service providers operate. These countries may have different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission for transfers from the EEA.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure data centers with physical security measures

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but will notify you of any breach affecting your data as required by law.

12. Your Rights

Depending on your location, you may have the following rights:

For All Users:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

Additional Rights for EEA Residents (GDPR):

• Portability: Receive your data in a structured, machine-readable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Lodge a Complaint: File a complaint with your local data protection authority

Additional Rights for California Residents (CCPA):

• Know: Know what personal information is collected and how it's used
• Delete: Request deletion of personal information
• Non-Discrimination: Not be discriminated against for exercising your rights

To exercise these rights, contact us at privacy@launchmentor.ai. We will respond within 30 days.

13. Children's Privacy

LaunchMentor is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@launchmentor.ai. We will take steps to delete such information from our systems.

14. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature. We currently do not respond to DNT signals as there is no industry standard for compliance. We will update this policy if a standard is established.

15. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page with a new "Last updated" date
• Sending an email notification for significant changes
• Displaying a prominent notice within the Service

Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

16. Contact Us

For privacy-related questions, concerns, or to exercise your rights, contact us at:

We aim to respond to all privacy inquiries within 30 days.